Diane Leahy, M.S., CCC-A
Audiologist
I have been an Audiologist since 1992. I obtained my Master’s Degree in Audiology from Illinois State University in 1992. I have a Certificate of Clinical Competence in Audiology from the American Speech Language Hearing Association. I specialize in hearing aid fitting and hearing rehabilitation for Adult patients.
I have worked in a variety of settings during my career. I have worked in medical offices with ENT physicians, treating a wide variety of patients. I worked for a hearing aid manufacturer doing sales and training. Most recently I have been working at Hearing Lab. I have been with hearing lab since 2015. I am very fortunate that I can say that I love coming to work each day. I have the opportunity to meet many different people and experience the difference improving hearing has on my patients, as well as their families.
Melissa Jones, HIS
Hearing Instrument Specialist
Melissa E. Jones is a Hearing Instrument Specialist. Melissa is originally from Elmhurst, IL and moved to Bloomingdale, IL in 2022. Melissa attended college at the University of Phoenix and trained with the International Hearing Society to begin her journey in hearing care. She started working at Hearing Lab in 2023. Melissa began working in the hearing industry in 2018 and was drawn to the profession because of her desire to help people live more fulfilled lives.
What Melissa loves most about saving hearing lives is helping people communicate more effectively with their loved ones. Melissa strives to improve quality of life in her everyday work with patients.
Outside of saving hearing lives, Melissa loves hobbies such as taking the kids to waterparks, gardening, and walking the dog.
Natalie Shoptaw
Patient Services Coordinator
Natalie Shoptaw joined the Hearing Lab family in 2016 as a patient services coordinator. When asked what her favorite part of her position is, she answered “When my patients tell me all the different old and new sounds they can now hear, from birds singing to the turning signals in their cars. It is amazing how the smallest tech can make the biggest difference in lives!”
Natalie resides in Chicago with her husband, author Richard Shoptaw. In her spare time, she likes to cuddle in her grandmother’s chair and crochet while listening to a great audiobook, enjoys video gaming with her husband, and Star Wars.
